4 reasons why your business needs Dynamics CRM


By Chloe Wheeler

Tech
15 February 2017

Microsoft Dynamics CRM offers ample benefits to its users, helping to streamline internal organisation and improve business’s relationships with customers. A CRM system can become a go-to hub for your employees, to record all customer correspondence and improve communication within your business and to the end customer. Choosing to use Microsoft’s CRM system to manage your business offers the following:

1. Access Anywhere

Your staff can access the CRM system from anywhere, meaning key account information can be viewed while away from their desktop computer. Accessible via laptops, mobiles, and tablets with internet connections, employees can log into your CRM and access the information you need enabling them to work remotely. This is particularly useful for employees that regularly meet with clients, and can then record vital information before their next meeting.

2. Easy integration

Dynamics CRM can be easily integrated with your Outlook email system so important information and client communication can be automatically saved and referenced at later dates. This makes client management far easier, as you can quickly find your past conversations. This also enables other members of staff to look up all client communication for a comprehensive overview of all your customers.

3. Across the board business solution

Dynamics CRM doesn’t just improve communication with existing companies, it can also help with outreach, by helping to improve your marketing and sales, with intelligent insights and tracking. Follow the complete process with CRM by recording initial engagement to lead nurturing with scheduled email campaigns and communication, to completing the sale.

4. Tailored to your requirementsCollaboration

Choose to use Dynamics CRM in the way that best suits your business. CRM is easy to customise to only show the data you need to see, to grow your business in the right direction. With the ability to show members of your team the information they need as well, administrators can tailor the information depending on the employee login.

If you’re interested in finding out how Microsoft Dynamics CRM can work for your business, get in touch with a member of our team. You can call us on 0117 933 0570 or fill out one of our contact forms.

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