All you need to know about spam

By SpiderGroup

5 May 2014

"spam"In today’s business environment, Email plays a huge part in any company’s communications strategy.

Email allows you to communicate with anyone in the outside world which is essential for modern business needs. As with any means of interaction with the outside world, Email is vulnerable to attack. The main form of this is spam.

Spam, which is unsolicited email, can also contain items which are either designed to:

  • Extract information (phishing); or
  • Harm (virus’) your organization

To combat spam, most email accounts will provide you with a spam filter. These spam filters work by using algorithms to tell the legitimate emails from the bad.

With Spidergroup’s Spam filter, we block on average 45 Spam emails per day, per user. However, even with these preventative measures things can still get through.

Below is a guide to help you deal with spam:

Ways to quickly spot a Spam email

  • If you have had no business with the company – it’s extremely likely to be a fake. Good examples of these are BA flights, banks, Companies House, UPS, Royal Mail
  • Companies typically do not send security messages in an email
  • The email begins calmly, and then threatens you if you do not act on it e.g. account closure
  • The Sender doesn’t know your name
  • The email asks you to call a phone number

Things you can check

  • Hover your mouse over the sender’s address – the real sending address will be displayed (N.b. real addresses can still be spoofed (used) – so use this as a guide only)
  • Hover your mouse over any link and it will show you the actual site you are being directed to. See the example for HSBC below…


  • You may also want to be aware of links containing similar links. For example:

Things you can do

  • Navigate to the company’s website manually (using Google if necessary), then log in to check if the message was legitimate
  • If a phone number is mentioned – manually navigate to the website (as above) and check the phone number is legitimate
  • Delete or move the Email into your Junk Email folder

Things not to do

  • Never click on a link sent in an unsolicited e-mail
  • Never open an attachment you are not expecting – even if it’s from someone you know as their PC could have been compromised

Unsure about spam?

If at any point you’re unsure if an email is spam or not it’s always best to contact your email provider who will be able to tell you.

For more information or IT support in Bristol, please get in touch by calling us on 0117 933 0570 or you can fill in our contact form.

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