Confused between BIS and BES?

By SpiderGuest

5 August 2010

BlackBerry have been the standard for corporate email on the move since late 1999, with emails beinBlackberry Logog the bedrock of modern business and increasing numbers of businesses embracing this, there is the inevitable increase in demand for mobile access of inboxes, calendars and notes meaning it looks like for now BlackBerry are definitely here to stay.

I for one certainly got confused when it came to switching across to my BlackBerry and being given the option of a BIS or BES solution so hopefully I can help to explain exactly what these are:

What is BIS?

BlackBerry Internet Service, also known as BIS can allow you to have access to the internet on your BlackBerry. Every time you access a new website, webpage or get a new email, you access it through your BIS solution.

What is BES?

BES which stands for BlackBerry Enterprise Service can give you access to a corporate network.

What’s the difference?

There are significant differences between the two of these services but the main difference is that BES is more for business hence the ‘enterprise’ in the middle opposed to BIS.

Both BIS and BES allow you to get emails on your phone, access web pages and download applications from the BlackBerry App World included in your data plan.

The conventional way of communication is from the handset to the BIS/ BES Service and then the BIS/ BES Service will then communicate with the outer world on your behalf. BIS is looked after through your carrier e.g. O2-UK whereas BES would be looked after and maintained by your business, this means that with your BlackBerry PIN, if your handset is mislaid or stolen, with BES all you need to do is phone up your IT department and they will be able to remotely wipe your device protecting any important information.

BES has mass potential within a corporate environment if you are a user of Microsoft Exchange. It will not only forward and update your mail box if you are away from your computer but if you delete an email it is deleted automatically and notes, calendars and events are automatically pushed to your phone real-time.

With BES there is a much better level of synchronisation including not only calendars, contacts, tasks and emails over the air but the installation of new applications can be pushed out automatically as well. The downside is that it can be quite expensive to run the full BES server but for all of the features, security and slick structure it’s definitely worth the money if you’re a large corporation and email is a vital part to your life. If you can’t afford your own then you could get this through a hosted service giving you all the benefits with minimal hassle and cost.

The most significant difference between the two services is the price. BIS can range anywhere between £5-£10 dependent on your operator charges and is the cheaper option to go for.

With BIS, the largest disadvantage is if you want to synchronise any information such as contacts, calendar entries, notes and more, you will need to install the BlackBerry software and physically sync the information with either a USB cable or via Bluetooth with your computer.


For more information, call us on 0117 933 0570 or fill in our contact form and we’ll get back to you.

This site doesn't support mobile landscape mode.
Please rotate back to portrait mode.