Business Technology


IT & Workstation Support

Your expert IT Support and HelpDesk team. 

Our IT department is always on hand to help out with your IT headaches so you can focus on running your business without worrying about your tech.

We're also there before things get broken - planning for the future, completing preventative maintenance, and updating documentation to make sure everything is running smoothly. 

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Our Support Packages

Standard Workstation Support

£ 17.80 per device / month
Windows Support *
Mac Support *
Workstation Network Connectivity
Update Management
Software Deployment
Print Driver Setup
Hardware Diagnostics
New Workstation Setup
Remote Before On-Site

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Premium Workstation Support

£ 23.70 per device / month
All Standard Workstation Support Features,
plus:
-
Hardware Upgrades **
3rd Party Liaison
3rd Party Software Troubleshooting ***
ESET Policy Configuration
On-site Requests ****

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* OS version must be in support by vendor (Microsoft/Apple). You can find details of the vendor support expiry dates here: https://endoflife.date/
** Excluding HDD upgrades and soldered components. Hardware costs not included.
*** Best effort within our knowledge of the software. If it falls outside, we will need to reach out to the vendor for additional support.
**** Within mileage radius, outside mileage radius is available but may not be the most effective. 

Bristol-based but far-reaching

Here at SpiderGroup, we understand that you need your systems to be running reliably - you don't want to be worrying about cybersecurity issues or downtime. 

You don't want the disruption of systems going down or employees unable to access everything they need. 

Whether you've got a small team in Bristol or thousands of staff in locations across the UK, we'll put together an IT Support package that gives you peace of mind through preventative maintenance, HelpDesk support, onsite activities, and emergency IT support - or a combination. 

If you need hardware, we're able to get hold of whatever you're looking for. And our team are experts in Windows and Apple hardware and software, so it doesn't matter what systems you use, we've got you covered. 

Call us to learn how we can help

A Few of Our Satisfied Customers

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cox&co
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I always know that when I pick up the phone to you, someone will answer and resolve any issue I'm having. There are no other ways you could improve - you're the best IT support!

Rowan - City to the Sea

SpiderGroup

Why SpiderGroup?

Our Bristol IT Support team are Microsoft certified and on-hand Monday to Friday 8am to 5.30pm for any support queries or advice. Most issues are easily fixed remotely but we know it's sometimes nice to have someone beside you, so we'll be there when you need us.

You can also rely on our 24/7 emergency engineers should you face a major IT issue when you least expect it.

 

Who doesn't like stats?

We've been busy last year, in 2022...

Already a customer? Visit the customer zone >

3690

Tickets solved

6237+

Devices supported

96%

Resolved in SLA

98%

Customer satisfaction

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Can I just say how fantastic your staff were during our recent migration to the new server. I was a little worried during the previous evening but your guys had everything sorted the next day and were a great help with all staff members, well done to everyone

Simon - Financial Manager

Match Foster Care

Let's start this journey together