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Address:
Runway East, 1 Victoria Street
Bristol, BS1 6AA
Email:
info@spidergroup.co.uk
Telephone:
01179 330570
Your Expert Support Team
Our IT department is always on hand to help out with your IT headaches so you can focus on running your business without worrying about your tech.
We're also there before things get broken - planning for the future, completing preventative maintenance, and updating documentation to make sure everything is running smoothly.
We offer a number of different support packages. Select from the list below to learn more.
From £17.80 - £23.70 per device / month
From £4.15 - £11.85 per user / month
From £11.85 per user / month
From £23.70 per site* / month
From £5.95 per access point / month
From £300 - £1,949 per package
* A maximum of 5 managed devices per site.
Here at SpiderGroup, we understand that you need your systems to be running reliably - you don't want to be worrying about cybersecurity issues or downtime.
You don't want the disruption of systems going down or employees unable to access everything they need.
Whether you've got a small team in Bristol or thousands of staff in locations across the UK, we'll put together an IT Support package that gives you peace of mind through preventative maintenance, HelpDesk support, onsite activities, and emergency IT support - or a combination.
If you need hardware, we're able to get hold of whatever you're looking for. And our team are experts in Windows and Apple hardware and software, so it doesn't matter what systems you use, we've got you covered.
The best service desk I’ve ever dealt with
Options Resourcing
I always know that when I pick up the phone to you, someone will answer and resolve any issue I'm having. There are no other ways you could improve - you're the best IT support!
Rowan - City to the Sea
Just wanted to say a MASSIVE ‘Thank You’ to you all … who have given myself personally and the rest of the team amazing support this year.
Tracy - Cox & Co
I just wanted to drop an email to say thank you for all the support SpiderGroup has provided over the last few months... Chris has been a super star coping with multiple parts of the project all at once. [My team] gave nothing but great feedback regarding his attitude and knowledge.
Phil - Inside Asia Tours
Amazing service - Thank you for your help
Jayne - The Wave
The most efficient and comprehensive user set up I have seen in some time. Very impressed and can only hope to see such excellence when it’s time for the next user to be set up
Paul - WSC
The best service desk I’ve ever dealt with
Options Resourcing
I always know that when I pick up the phone to you, someone will answer and resolve any issue I'm having. There are no other ways you could improve - you're the best IT support!
Rowan - City to the Sea
Just wanted to say a MASSIVE ‘Thank You’ to you all … who have given myself personally and the rest of the team amazing support this year.
Tracy - Cox & Co
I just wanted to drop an email to say thank you for all the support SpiderGroup has provided over the last few months... Chris has been a super star coping with multiple parts of the project all at once. [My team] gave nothing but great feedback regarding his attitude and knowledge.
Phil - Inside Asia Tours
Amazing service - Thank you for your help
Jayne - The Wave
The most efficient and comprehensive user set up I have seen in some time. Very impressed and can only hope to see such excellence when it’s time for the next user to be set up
Paul - WSC
The best service desk I’ve ever dealt with
Options Resourcing
Our Bristol IT Support team are Microsoft certified and on-hand Monday to Friday 8am to 5.30pm for any support queries or advice. Most issues are easily fixed remotely but we know it's sometimes nice to have someone beside you, so we'll be there when you need us.
You can also rely on our 24/7 emergency engineers should you face a major IT issue when you least expect it.
We've been busy last year, in 2021...
3690
Tickets solved
6237+
Devices supported
91%
Resolved in SLA
98%
Customer satisfaction
The SpiderGroup team love technology and really get a buzz from helping our customers use it. Whatever you need, we'll find the perfect solution for the IT needs of your Bristol-based business.
At the heart of everything is making sure, whatever the solution, it's right for your business.
SharePoint Development
Modern sites, tools and automation to empower staff and streamline business processes.
Maintaining a valuable working relationship is fundamental to our IT Support services. And, because we’re the experts, we’ll offer additional technology services to ensure you always use the right technology at the right time.
Can I just say how fantastic your staff were during our recent migration to the new server. I was a little worried during the previous evening but your guys had everything sorted the next day and were a great help with all staff members, well done to everyone
Simon - Financial Manager
Match Foster Care
