With Christmas fast approaching, it’s time to think about preparations for the office. Whether you’re simply reducing your opening hours over the festive period, or shutting down for a few weeks, you need to set up the appropriate measures to keep your customers informed.
Out of office email
It can be frustrating when you don’t get a response from an email. Set an out of office reply which automatically emails customers or clients, letting them know that you may be on annual leave or out at the Christmas party. If you’re closing for a longer period of time, it might be worth taking the time to email all your customers of your Christmas break dates and when you will be back in the office.
Call forwarding or voicemail
Instead of leaving customers ringing through to your office without much luck, allocate an employee to act as the call forwarding number. You may want to rotate a schedule amongst employees so that everyone gets a fair share of the phone calls over Christmas. Or if you’d rather not be disturbed by the phone ringing, set a voicemail to explain when you’re back or who to contact in an emergency.
To save clients a wasted phone call or email, add your updated opening times or hours to your website. A simple text box on your homepage can be really informative and keep customers happy in the knowledge that a quick look on your site has given all the information needed. Remember to include all the relevant details and a phone number or email address for urgent matters.
By posting your opening hours on to your Facebook or Twitter, you can update your clients with ease. Make sure you log in regularly to reply to any posts, tweets or questions that your customers may have.
If you’re struggling to sort your IT out for the Christmas period, and would like the help of a Bristol based IT Company, get in touch with SpiderGroup. You can call us on +44 117 933 0570 or email us here.