Side view of customer service department at work

March 23, 2023

Using a M365 Tech Support Agency: How it Can Benefit Your Business

By Georgia Deery

Microsoft 365 (formerly known as Office 365) is used as a standard by many businesses. In some cases, this means using apps and services such as Microsoft Teams, Excel and PowerPoint alongside offerings from other tech companies, such as Zoom, Slack, and ZOHO. While others exclusively use Microsoft products to ensure all their software integrates seamlessly.   

As your business grows, you may discover you have very limited internal IT resource, and we understand that anyone handling IT internally will inevitably have a lot on their plate. From handling day-to-day tech issues and updates, to handling cyber security, to keeping up with any new tools which could enhance what your business offers, to migrating team members to new systems and adding new hires to existing ones.  

With a tech support agency, you can outsource these tasks as your business begins to require them, and with complete peace of mind that they are being handled by a competent professional. As well as this, Microsoft experts can bring value to your business through their expertise in more advanced Microsoft tools for business which you may not be aware of, or which require a more involved setup. 

Read on to discover more benefits of employing an M365 tech support agency. 

Transform your Business with Powerful Apps 

Microsoft is much more than simply Microsoft Word and email, it offers a suite full of powerful tools that can transform the way your business operates. A tech support agency can help you to understand which would truly benefit your business and help to implement them - everything from the initial setup, to migrating from previous tools and providing ongoing training. 

Tools like Teams, PowerApps, SharePoint, and Power Automate can streamline workflows, boost collaboration, and automate repetitive tasks. Whether you need to keep your team connected and productive, build custom apps to support your business processes, or manage documents and data with ease, Microsoft can provide valuable solutions to the problems your business faces every day. 

Updated Systems you Won’t Have to Worry About 

Keeping your software and systems up-to-date is essential for ensuring the security and performance of your business tech. However, managing updates can be a time-consuming and complex process, especially when team members have multiple devices and applications to maintain.  

Tech support agencies can help can take the hassle out of software and system updates. Experts can provide proactive support and monitoring, ensuring that your systems are always up-to-date and performing at their best. They can also help you develop a comprehensive update strategy that minimises disruption to your business operations. 

Greater Flexibility and Security 

One of the ways that a Microsoft tech support agency can help your business is by enabling you to adopt Azure Virtual Desktop. 

This cloud-based solution allows your employees to access their work desktops and applications from anywhere, on any device, increasing the flexibility of your operations.  

Microsoft Azure Disaster Recovery and Backup features can help keep your business secure and protect your critical data in the event of an unexpected outage or disaster.   

With the help of a Microsoft tech support team, you can seamlessly integrate these technologies into your existing IT infrastructure and benefit from increased flexibility and security. Not only will you be better prepared to face any challenges, but you can also relax with the safe knowledge that your business is well-protected. 

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Scaling Up Your Systems  

When you run a business, it's crucial to have an IT infrastructure which has the ability to scale up as your company expands. However, as your business grows, the complexity of your IT systems can also increase.  

That's why reliable tech support is vital. With specialist assistance, you can simply and swiftly scale up your IT systems to accommodate your evolving business requirements.  

Whether you're adding new hardware, upgrading software, or implementing new security measures, a reliable tech support team can ensure that everything is correctly set up and operating smoothly. Moreover, if any problems arise, they can provide quick and effective solutions, minimising downtime and helping your business remain productive. 

Providing Specialist Training 

In addition to providing technical support, Microsoft tech partners are also equipped to offer training and guidance to help businesses get the most out of Microsoft software and systems.  

By partnering with a Microsoft tech support agency, you can access valuable training resources. While these may vary depending on the solution you choose, they commonly include tutorials, digital courses, and on-site training sessions.  

This can be especially beneficial if you're new to Microsoft technologies or want to improve your employees' skills and knowledge. With the right training, your staff can become more proficient in using Microsoft software, which can help improve productivity and save time and money.  

There are also a set of tech support benefits you can exclusively enjoy if you choose to work with a Microsoft Gold Partner, such as SpiderGroup. We have laid out several of these below.  

Benefit from the Latest Innovations 

One of the biggest advantages of working with a Microsoft gold partner is the access they have to the latest innovations from Microsoft.  

Microsoft is constantly releasing new products and features, and it can be challenging to keep up with what might be relevant to your business goals. With the help of a Microsoft Gold partner, you can stay ahead of the curve.  

They receive early access to new products and features, as well as exclusive training and support resources. This means they're always up-to-date with the latest best practices and can help you implement new solutions quickly and efficiently. 

A Direct Connection to Microsoft 

With Gold Partner, Microsoft itself will be more involved in your needs from the beginning of the partnership, adding value and meaning you’re best placed to get solutions and offers from the people who built the products themselves. 

Gold Partners also benefit from direct access to Microsoft's elevated tech support, meaning they get through to the Microsoft helpline and receive solutions quicker than anyone else. This can help resolve complex issues more quickly and efficiently if there’s ever a major problem. 

Professional and Certified Experts 

When it comes to managing the technology that powers your business, having the right expertise on your side can make all the difference. That's where Microsoft gold partners come in.   

These are qualified experts who have demonstrated a deep understanding of Microsoft's products and services. Everyone with Gold Partner status must pass an in depth test every twelve months, which incorporates Microsoft updates from the last year as well as their baseline knowledge of products. This ensures that all partners continually stay aware of new developments and take the latest training in order to remain certified. 

Investing in a Gold Partner ensures that your business has a great wealth of knowledge at it’s fingertips in order to improve, grow, and take advantage of the newest technologies. 

Customised Solutions for your Business 

Every business has its own unique set of requirements and challenges, which is why it's important to work with a tech support agency that can provide customised solutions that are tailored to your specific needs.  

Microsoft tech support agencies have the expertise to understand the intricacies of your business and put together bespoke solutions that meet your requirements. Whether you need to upgrade your systems, migrate to the cloud, or implement new software, a Microsoft Gold Partner can help you find the right solutions to achieve your goals.  

By working closely with your business, they can identify your pain points, analyse your workflows, and design a solution that addresses your specific needs. With custom solutions in place, your business can operate more efficiently, enhance productivity, and ultimately achieve its objectives. 

Ready to Find out More? 

The Microsoft Gold Partners at SpiderGroup are excited to help your business take the next step. We’ve assisted dozens of businesses to streamline their workflows, automate tasks, and make their business more secure and connected.  

Talk to one of our experts today to find out how we can help you grow. 



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