Bristol & South West IT Services

Your expert IT Support and HelpDesk team

We're on hand to help out with your IT headaches so you can focus on running your business. Plus we're there for preventative maintenance and planning for the future. 

Don't let IT failures disrupt your business. Choose an IT Support provider with amazing customer satisfaction, top-notch customer service, and on-call experts on hand. 


Let's have a chat!

Leave your details and one of our IT experts will give you a call to see how we can help. 

How we help

Expert HelpDesk

Our team of experts are available at the end of a phone when you need help

Advice and Support

Get advice, recommendations, and support on everything from hardware to cybersecurity

Remote Desktop

Hosting and support for your remote desktop so your staff can work from anywhere

We're here to support you

Here at SpiderGroup, we understand that you need your systems to be running reliably - you don't want to be worrying about cybersecurity issues or downtime. 

You don't want the disruption of systems going down or employees  unable to access everything they need. 

Whether you've got a small team or thousands of staff in locations across the UK, we'll put together an IT Support package that gives you peace of mind through preventative maintenance, HelpDesk support, onsite activities, and emergency support - or a combination. 

If you need hardware, we're able to get hold of whatever you're looking for. And our team are experts in Windows and Apple hardware and software, so it doesn't matter what systems you use, we've got you covered. 

Our Hand-Picked IT Packages

Spider Essentials

£15.90 per user, per month

  • Microsoft 365 Business Standard
  • Multi-factor authentication
  • Microsoft 365 backups 6 times a day
  • Unlimited Microsoft 365 Support
  • IT Knowledgebase, reporting and documentation
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Spider Essentials + Spider Secure

£22.10 per user, per month

  • Microsoft 365 Business Standard
  • Microsoft 365 Business Standard
  • Microsoft 365 backups 6 times a day
  • Unlimited Microsoft 365 Support
  • IT Knowledgebase, reporting and documentation
  • Advanced spam filtering
  • Internet filtering
  • Password management
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Endpoint add-on

add £22.85 per device, per month

  • Agent installed for proactive monitoring and fast remote support
  • ESET antivirus to prevent malware and viruses
  • Intune security policies and compliance
  • Support for all your devices, for when things do go wrong
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Get in touch with our team for bespoke packages

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Empowered Clients

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I always know that when I pick up the phone to you, someone will answer and resolve any issue I'm having. There are no other ways you could improve - you're the best IT support!

Rowan - City to the Sea

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Just wanted to say a MASSIVE ‘Thank You’ to you all … who have given myself personally and the rest of the team amazing support this year.

Tracy - Cox & Co

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Thank you for all the support SpiderGroup has provided over the last few months... Chris has been a superstar coping with multiple parts of the project all at once. [My team] gave nothing but great feedback regarding his attitude and knowledge.

Phil - Inside Asia Tours

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Amazing service - Thank you for your help

Jayne - The Wave

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The most efficient and comprehensive user set up I have seen in some time. Very impressed and can only hope to see such excellence when it’s time for the next user to be set up!

Paul - WSC

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The best service desk I’ve ever dealt with

Options Resourcing


Why SpiderGroup?

Our Bristol IT support staff are Microsoft certified and on-hand Monday to Friday 8am to 5.30pm for any support queries or advice. Most issues are easily fixed remotely but we know it's sometimes nice to have someone beside you, so we'll be there when you need us.

You can also rely on our 24/7 emergency engineers should you face a major IT issue when you least expect it.

Who doesn't like stats?

We've been busy in 2020...

See how we can help you >


Tickets solved


Resolved on first contact


Resolved in SLA


Customer satisfaction

Bristol-based but far-reaching

Maintaining a valuable working relationship is vital to us. And, because we’re the experts in the trade, we’ll offer additional technology services to ensure you always use the right technology at the right time.

  • Training
  • Asset logs
  • Security audits
  • Compliance
  • Technical documentation
  • Reporting and analysis
  • Virtual CTO
  • Emergency support
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Can I just say how fantastic your staff were during our recent migration to the new server. I was a little worried during the previous evening but your guys had everything sorted the next day and were a great help with all staff members, well done to everyone

Simon - Financial Manager

Match Foster Care