Day-to-day IT support for your computers and Microsoft 365.
We supply and manage your Microsoft 365 licences, look after the accounts and email your team relies on, and keep every Windows and Mac computer updated and working. One Bristol team for all of it.
Your fractional tech team
The problem
Small IT problems add up quickly.
A new starter waits for a working laptop. A leaver's mailbox is still open. You pay for licences nobody uses, and updates sit waiting on half your machines. None of it is a crisis, but together it gets in the way of real work.
Licences that don't match your team
Paying for the wrong Microsoft 365 plan, or still paying for people who have left.
Computers nobody is looking after
Missed updates, slow machines and new laptops set up by whoever has a spare hour.
We recommend having both. Workstation Support looks after the physical computers. Microsoft 365 Support looks after the accounts, email and data your team uses on them. Together they cover almost everything that goes wrong day to day.
The solution
What's included
Microsoft 365 licences
We supply the Microsoft 365 licences your business needs, help you choose the right plan for each person and remove any you're paying for but not using.
Licence and account management
New starters set up, leavers removed, passwords reset, shared mailboxes and permissions managed, and MFA sorted when someone changes their phone.
Workstation support
Day-to-day support for Windows and Mac computers, including updates, software deployment, printer set-up, hardware diagnostics and new laptop set-up.
Endpoint and security management
Every device monitored from one place, with operating system and application patching, security software and the option to lock or wipe a lost laptop remotely.
Microsoft 365 Support
Three levels of Microsoft 365 Support
Basic
Licence management, adding and removing users, password resets, shared mailboxes, mailbox permissions, security groups, help when someone changes their MFA device, email delivery issues and Outlook support.
Standard
Everything in Basic, plus Exchange rules, SharePoint sites, Teams set-up, OneDrive set-up, Office app installs, PST exports, compliance searches and adding a domain.
Premium
Everything in Standard, plus SharePoint permissions and configuration, calendar permissions, advanced Microsoft 365 configuration, Office apps support, Exclaimer email signatures and a named account manager.
Workstation Support
Two levels of Workstation Support
Standard
Windows and Mac support, network connectivity, update management, software deployment, print drivers, hardware diagnostics, new workstation set-up and remote support before anyone needs to visit.
Premium
Everything in Standard, plus hardware upgrades, third-party software troubleshooting, liaising with your other suppliers, security software policies and on-site visits within our area.
Technologies we work with
Success stories
Real results from businesses like yours
Peter Lang Publishing · Publishing and performance
Systems modernised
Legacy platforms migrated
Guides
Read more about IT support
23 October 2023
Discover the key differences between workstation support and M365 support, and how to choose the best IT support model for your business.
14 September 2023
From troubleshooting to maintenance, get a grasp of the wide-ranging responsibilities of workstation support.
10 August 2023
Find out which Microsoft 365 licence gives you the tools, features and security you need for your company's size.
Get in touch
Let's talk about your technology.
Whether you have a specific challenge in mind or just want to explore how we can help, we'd love to hear from you. Fill out the form below and we'll be in touch within one business day.
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Questions, answered with clarity.
Before you reach out, here are the answers to the questions we hear most. No jargon, no complexity, just clarity.Workstation Support looks after the physical computer: Windows or macOS, updates, software, printers and hardware faults. Microsoft 365 Support looks after the accounts, email and data your team uses on it. Most businesses need both.
Yes. We supply Microsoft 365 licences and manage them for you, adding and removing them as people join and leave, and moving people to a better-fitting plan when their needs change.
Yes. Both levels of Workstation Support cover Windows and Mac computers, as long as the operating system is still supported by Microsoft or Apple.
We can still support it, at a higher monthly rate, because systems the vendor no longer updates take more work to keep safe. We'll also tell you what upgrading would involve.
Premium Workstation Support includes on-site visits within our local area. We always try to fix things remotely first, because that is usually quickest.