September 08, 2023

8 Reasons You Need M365 Support

By Georgia Deery

As a business owner or head of IT, you are likely to rely on Microsoft 365 (M365) to keep your organisation productive and connected.  

With a suite of essential apps like Outlook, Word, Excel and Teams, M365 empowers your employees to collaborate and work efficiently. However, without proper support services, you may not be getting the most out of your Microsoft 365 subscription. Professional agency support provides the expertise and assistance to fully optimise your M365 platform, resolving any issues that may arise. 

1 - To Make the Most of Microsoft 365 

To maximise the value of your Microsoft 365 subscription, you will need help setting up, managing, and making the most of its many capabilities.  

Not only can IT support assist with ensuring all your programmes are set up and configured for success, but they may be able to point you towards little known tools or new updates.   

With a knowledge of your business and it’s needs, these professionals can direct you towards parts of the Microsoft Package that are perfect for solving your business problems which you may not even have known you had access to.  

View our range of Microsoft Support packages tailored to fit a variety of budgets and businesses sizes. 

2 - To Eliminate Sign-in Issues 

A common frustration is sign-in issues that prevent access to M365 apps and data. 

With diagnostics and troubleshooting, support professionals in a managed service desk can quickly resolve account access and sign-in problems. They can reset passwords, recover accounts and ensure proper permissions. Support can also assist with configuring single sign-on to simplify access across all M365 apps.  

3 - For Support Through Migration and Configuration 

Migrating email, data, and workflows to the Microsoft 365 cloud requires planning and expertise.   

Support technicians migrate your on-premises systems and content to M365 smoothly and securely enabling enterprise mobility. They can also customise and configure apps and cloud services for your unique needs, integrating third-party programmes. Whether tailoring SharePoint sites or deploying Microsoft Teams, you benefit from configuration best practices. 

4 - For Expert Training for Professional Development 

Your employees are your most valuable assets. Support includes training workshops and tutorials that empower your staff to thrive with M365.  

Employees can expand their skills and master productivity apps, like Word, Excel and PowerPoint, along with collaboration tools, cloud storage and more. Customised training ensures your personnel can fully utilise M365 to increase productivity. 

5 - To Access and Share Files Securely 

Collaborating and accessing files anywhere securely is essential for today's distributed workforces.  

Support helps configure and adopt OneDrive for business for seamless file sharing and collaboration within your organisation. Multi-factor authentication and permissions keep your data safe. Support also aids with safely sharing documents and files with clients and partners externally. 

6 - To Make Use of Insights and Analytics 

With the wide range of data and usage information available in M365, you may be missing out on powerful insights without proper support.  

Support technicians can help configure and utilise analytics tools to gain visibility into how your organisation uses M365. Identify usage trends, measure app adoption, optimise workflows and more based on data-driven insights. 

7 - To Help Automate Processes for Efficiency 

Managed support can also help you automate routine processes for greater efficiency. Tools like Power Automate allow you to streamline workflows by connecting apps and cloud services across M365. Support assists with building and implementing automation to save time on repetitive tasks. Reduce manual work and boost productivity. 

Read our blog “How much should I be spending on IT support?” 

8 - To Enhance Collaboration within your Organisation 

Effective collaboration is critical, especially with remote and hybrid work on the rise.  

Support experts can help maximise the collaboration capabilities of M365, including SharePoint team sites, OneDrive file sharing, and Microsoft Teams. Ensure your people can seamlessly work together across locations and departments. 


Getting the most out of Microsoft 365 requires expertise and assistance. With professional managed M365 support services, you can resolve issues, migrate and configure systems, train employees, enhance security, and manage your M365 ecosystem.  

If you’re responsible for a business which requires reliable Microsoft Support from reliable experts, consider SpiderGroup. Our team works with businesses of all sizes across the UK to help them unlock the power of Microsoft, stay secure, and handle any issues. We’re also a Microsoft Gold partner, which reflects our advanced level of training in Microsoft products and means we have quicker access to the support line and early access to many new products. 

Contact us today to learn more, or explore our range of tech support offerings, or even book a free tech consultation to find out exactly what you might need help with. 


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